Culture Change: Being the Change You Want See

Wednesday 7th December 2016, Hilton London Euston

“Changing culture takes time, and we have only just started on the journey. We have also raised our ambition – not only to prevent a repeat of the events at Mid Staffordshire, but also to become the first healthcare system in the world that truly embraces the standards of safety common in the airline, nuclear and oil industries. That means creating a learning culture in which doctors, nurses and frontline staff always feel able to speak out if they have concerns about safety or care.”  Jeremy Hunt MP Secretary of State for Health

The NHS was set up with a moral purpose and is, at its heart, a moral being. It is an institution ultimately driven not by treatment or targets or pills, but by the values of the people who work in it. And if we don’t create a culture that nurtures those values, organisational change, policy change, even money will count for little.

As part of NPAG’s ongoing patient experience programme, we have organised a one day conference aimed at everyone who works in the NHS. This is an excellent opportunity to network and listen to key presentations and case studies.

The Programme:

Customer Care, Sheila Fisher, NPAG Associate Training Consultant, Impact Training  Consultancy Services Ltd, This session will reinforce customer care best practice so that patients receive the best possible experience through our people, always Putting the Patient First.

Changing Safety Culture-Moving to Prevention, Phil Tanner, Assistant Director HS&W, NHS Blood Transplant, An introduction to a behavioural safety approach that works.

Developing and Embedding ‘Our Values and Behaviours’, Stephen Mulvaney, Assistant Director (Education & Learning), Dartford and Gravesham NHS Trust, This session will explain the approach taken by Dartford and Gravesham NHS Trust to develop and embed a set of Trust Values & Behaviours.

Sustainable Behaviour Change, Esther Coffin-Smith, Sustainable Development Manager, North Bristol NHS Trust, Winners of the Overall 2016 NHS Sustainability Day Award & the Behaviour Change Category

Courage to Manage, Ian Cromarty, Health & Safety Manager, & Tony Gent,  Deputy Head of Estates, Derbyshire Community Health Services NHS Foundation Trust, Award winners of the The CMP Resolutions ‘Courage to Manage’

Results and Findings from a Recent NHS Organisational Culture Assessment, Dr Tim Franklin , Alturos Ltd & James Dixon, The Newcastle upon Tyne Hospitals NHS Foundation Trust. James and Tim present the rationale and approach used to conduct an organisational culture assessment, as well as the results and findings, which offer an interesting insight.


Please contact Marie Cherry for further details or complete the attached Registration Form to secure your place:

e:  tel: 01245 544600

“In the end, culture will trump rules, standards and control strategies every time, and achieving a vastly safer NHS will depend far more on major cultural change than on a new regulatory regime”. Professor Don Berwick,  Berwick Report into NHS Patient Safety