Human Factors Training Course

Thursday 28th September 2017, Central London


As part of NPAG’s ongoing culture programme, we have teamed up with Pegasus Resource Management to deliver  a one-day interactive course aimed at everyone working in the healthcare sector. The day is designed to help improve communication among team members, support decision making and create a positive reporting culture.

Learning lessons from other safety critical industries and elite sports teams, this course will teach participants the non-technical skills required to improve the safety and efficiency of teams and individuals from all areas of the NHS. The day will explore case studies from both the healthcare sector and other areas such as the aviation industry in order to learn from incidents and highlight the importance of non-technical skills as tools to minimise risk & optimise performance.

By the end of the day participants will have a skill set that enhances their ability with:

Decision Making: Learn how to utilise all resources, including fellow team members, in order to make optimal decisions in a clear and timely manner when faced with complexed issues or time/safety critical situations.

Error Management: Participants will learn how to look ahead as a team in order to highlight the potential risks associated with a task and how to support one another when mistakes are made in order to mitigate and prevent them becoming more serious incidents.

Communication: Using practical exercises participants will learn how to communicate in a clear, concise manner that reduces the chance of misunderstandings and improves the levels of information exchanged within a team.

Open Reporting Culture: We will explore why having an open culture where people feel able to admit to errors also encourages teams to highlight their successes giving teams and organisations the best chance of  learning from both and driving change to improve patient safety & deliver efficiency gains. Learn practical skills that allows this to happen.

The day is CPD certified and will include handouts, lunch and refreshments.

Join us on Thursday 28th September in central London and see how this course will benefit you, your team and organisation.

Interested? Please contact David Paterson for further details, alternatively, please complete and submit the online application form below:

e:  / tel: 01245 544600


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A VAT invoice will be issued. VAT Registration No. 654 9195 01. VAT applies to any NHS organisation outside England and to any non-NHS organisation.
Payment is due on receipt of invoice. DO NOT send payment in advance of receipt of invoice. When invoice is received, payment should be made to ‘East of England Ambulance Service NHS Trust.’
ALL cancellations must be in writing. Cancellations received up to 4 weeks before the date of the course will receive a full refund less an administration charge of £100. After this date refunds cannot be made. A substitute is acceptable. NPAG cannot be held responsible for any travel expenses or accommodation costs in the event of a cancellation or postponement of a meeting, workshop or an event.
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Damian Cottle, Course Leader
Managing Director, Pegasus Resource Management

Damian specialises in organisational and departmental culture change and delivers human factors training courses. He has worked with a variety of sectors including banks, retailers, food producers, telecoms and the NHS. His courses are designed to help improve communication amongst team members, support decision making and create a positive reporting culture.

Damian also has 17 years and thousands of flying hours experience as a pilot. Having spent a brief time with the Royal Air Force he started a career as a commercial pilot in 1999. He has flown several aircraft types including the Jet Stream 41, Boeing 757, 767 and currently flies the Boeing 777.

Damian was requested by NPAG members to present ‘Creating a Black Box Culture within Healthcare‘ at the recent NPAG Theatres and Decontamination Conference and successfully delivered ‘Avoiding Never Events‘ to the NPAG Health, Safety & Risk Management Best Value Group.

“One of the best meetings the group has had.”  

Jayne Freeman, Chair, Health, Safety & Risk Management BVG 2016

Risk and Security Manager, Worcestershire Health and Care NHS Trust

“I have worked with Damian on two occasions. He is very approachable and willing to tailor his presentation to meet the needs of the delegates,  including the style, length and the content. Damian is an accomplished speaker, and is highly regarded from the delegate feedback, in particular the way in which he presents and draws the delegate into the subject matter.“

NPAG Associate Consultant